Updated October 28, 2026
Audio Answer Inc., doing business as Audio Answer (“we,” “us”), operates audioanswer.com and provides vehicle-electronics products and installation services at 152 High Street, Waltham, MA 02453. This policy explains how we handle information in connection with our website, customer inquiries, services, and optional customer text messages.
Information we collect
We collect information you provide, such as your name, phone number, email address, vehicle details, service goals, appointment preferences, and correspondence. Service and transaction records may include estimates, invoices, payment status, and installation details. Website hosting and related tools may collect technical information such as IP address, browser/device information, pages visited, and cookies.
How we use information
We use information to respond to inquiries, prepare estimates, arrange and perform requested services, maintain customer and transaction records, communicate about your work, operate and protect our website, and meet applicable recordkeeping requirements. We do not treat providing a phone number as permission to enroll you in recurring text messages.
Optional customer text messages
If you explicitly opt in, Audio Answer Customer Texts may include responses to inquiries, requested estimates, appointment confirmations and reminders, secure deposit or payment links, installation updates, and vehicle-ready notifications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may use phone or email instead.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent are not sold, rented, or shared with third parties for their own purposes. Providers that support message delivery may process this information only as needed to provide that service on our behalf.
Reply STOP to opt out or HELP for help. You may also contact 617-964-1791 or info@audioanswer.com. Opting out of texts does not prevent you from arranging services by phone or email.
Service providers and other disclosures
We may provide relevant information to providers supporting hosting, customer communications, accounting, payment processing, and other services performed on our behalf. We may also disclose information when required by law or reasonably necessary to address fraud, protect rights, or respond to a lawful request. These provisions do not authorize sharing mobile information or texting consent for third-party marketing.
Calls and automated assistance
When you speak with our automated assistant, information you provide may be transcribed and processed to respond to your inquiry and support follow-up. Audio Answer may retain conversation and consent records for customer service and to document permission. Ask the shop about available alternatives if you prefer not to use automated assistance. This policy is not a substitute for any recording notice or consent required for a particular call.
Cookies and external services
Our website may use cookies and embedded third-party content for site operation, analytics, social features, or advertising-related functions. You may manage cookies through your browser; blocking them may affect features. Links to social platforms, financing, payment services, and other external websites are governed by those providers’ own policies.
Retention and security
We retain relevant information for customer service, business records, consent documentation, and applicable legal obligations. We use reasonable safeguards, but no system or transmission can be guaranteed completely secure. Do not send payment-card numbers or sensitive identity information through ordinary email, text, or website inquiry forms.
Your questions and choices
Contact us to ask about your information, request a correction or deletion, or change communication preferences. We may need to verify your identity and retain records required for transactions, legal obligations, or dispute resolution. Requests will be handled as applicable to your circumstances and legal rights.
Policy changes and contact
We may update this policy as our services and practices change. The updated date will appear on this page. Questions: info@audioanswer.com or 617-964-1791.
Audio Answer Inc.
152 High Street, Waltham, MA 02453
Monday–Friday, 9 AM–5 PM Eastern Time. By appointment. Closed Saturday and Sunday.